No internet connection.

[JijenNicholus]

Hi, open reach engineer had fixed new router on 16 Jan  but when i tried to connect wifi it says no internet. On my account says engineer appointment missed.  Actually the engineer was here on 16 Jan. 

[Danielpowell]

Have you checked that your plan are still active? As want to ask you that your internet connection was active were you fixed new router and which router do you have? My Sanford Chart

[Michelle-TalkTalk]

Morning,

How are you getting on, do you still need assistance with this?

Thanks

[Debbie-TalkTalk]

Hi JijenNicholus

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie