As Gliwmaeden2 has said, can you please start your own thread and can you update your community profile to include your:
Name
Telephone number
Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Should have added, that if you'd like help here, you are in the staff's queue for a response. For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you. Please post back when done. Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
I will remove your duplicate post to avoid confusion.
If you have a technical issue then posting on this forum usually produces great results as staff here are second to none.
It does take a bit longer as it's not in real time like chat.
Your choice.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
