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For queries about your TalkTalk broadband service.

No internet for 5 Day

Lenron
First Timer
Private Message TalkTalk

on ‎08-01-2025 04:19 PM

Message 3 of 3

How long will it take to get router replaced? Have been waiting 5 days. Was advised 2 to 3 working days, not including Saturdays and Sundays. I have had no correspondence from talktalk regarding delivery of replacement. Really missing internet. Sorry but not very good service.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

‎09-01-2025 10:02 AM - edited ‎09-01-2025 10:05 AM

Message 1 of 3

Hi Lenron,

 

I'm sorry for the delay. There is a note yesterday saying that a router has been order but I can't see the order so have order one myself, this should hopefully be dispatched today


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Divsec
Community Star
Private Message TalkTalk

on ‎08-01-2025 08:20 PM

Message 2 of 3

Hi @Lenron your post has been escalated, you should hear tomorrow.

I don't work here and all my opinions are my own.
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