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Broadband help

For queries about your TalkTalk broadband service.

No internet since 15:15 on 17 December 2024

cmgroves
Team Player
Private Message

9 hours ago

Message 3 of 3

The router LED is flashing orange.

Seems to be similar to previous faults on my line which occurred at the exchange.

Phoned customer support and the automatic line check returned okay. Was sent an email which provided a chat link which is pointless as I am unable to access the internet at home (I'm currently in the library).

Tried hard resetting the router.

Gave up trying to speak to someone at TalkTalk yesterday as no one was answering.

My home phone and  mobile number are in my profile if someone can contact me, I should be home from 11am today.

 

Thanks.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 1 of 3

Hello again,

 

I've received an update to advise that Openreach have resolved the fault. Are you now able to connect ok?

 

Thanks

 

Michelle

 

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Michelle-TalkTalk
Support Team
Staff
Private Message

8 hours ago

Message 2 of 3

Good morning,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential external line fault so I've passed this over to Openreach now to complete an external line investigation. I'll re-check the fault again this afternoon to see if we have received an update back.

 

Thanks

 

Michelle

 

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