No internet since a week now

[azita]

My router has started flashing amber light since last Thursday TalkTalk took me through every steps even engineers came today nobody seems to be able to sort it out help please 

[Gliwmaeden2]

Staff will respond after the weekend, @azita. please ensure that your profile information is complete for them to identify your account. 

Add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings; drop down menu....SAVE CHANGES.