No internet

[csqwared]

Connection went down Friday, reported via My Account, reinstated briefly this morning now off again  since 12:00. Tried to Live Chat via My Account but no response.  Router turned off for 20mins and microfilter connected to test socket as suggested in My Account troubleshooter but still no connection. Advice please.

[Michelle-TalkTalk]

Hello,

That's great, I'm really glad to hear that. Have a lovely weekend 🙂

Thanks

Michelle

[csqwared]

Thanks for reminding me - I was going to post yesterday but forgot!🤔 Over the last 72 hrs there have been no issues with the connection so hopefully all sorted now. Thanks again for the help.

Regards

Carl

[Michelle-TalkTalk]

Morning,

How has the stability of your connection been over the last 72hrs?

Thanks

Michelle

[Chris-TalkTalk]

OK, no problem 🙂

[csqwared]

Last post a bit premature as connection now reinstated. I'll monitor for 48 hours and hopefully things will stabilise soon. Thanks again.

Regards

Carl

[csqwared]

Unfortunately, as happened previously the connection was reinstated but has failed again, at about the same time oddly enough. Perhaps you could investigate again. Thanks.

Carl

[Chris-TalkTalk]

That's great news Carl, thanks for letting me know 🙂

Chris

[csqwared]

Hi Chris

Connection reappeared 10:40 this morning. Hopefully will be stable now. Will re-message if any further problems. Thanks very much.

Regards

Carl

[Chris-TalkTalk]

Hi csqwared,

I'm sorry to hear that you're experiencing problems with your service, how is it this morning, is it still down?

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.