No internet

[Nora1988]

From yesterday no internet. I contacted TalkTalk morning, but Still nothing.

[Chris-TalkTalk]

That's great news Nora, thanks for letting me know 🙂

Chris

[Nora1988]

Hello.

Yes, it is working, thank you. 

[Chris-TalkTalk]

Hi Nora1988,

Your internet connections appears to be working now, is everything OK at your end?

Chris

[Nora1988]

Yes. I checked. 

[Chris-TalkTalk]

Line test is saying that your connection is affected by an existing network event, is your router currently connected to your test socket?

Chris

[Chris-TalkTalk]

Thanks, I'll take a look at it now

Chris

[Nora1988]

It is done. 

[Chris-TalkTalk]

Hi Nora,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Nora1988]

Okok, thank you. 

[Divsec]

Hi @Nora1988 sorry for this non answer but I don't know. The TT staff here are superb and they will get to you as quickly as they can. 

[Nora1988]

Ok, but I have to work from home and now I cannot. How long yet? 

[Divsec]

Hi @Nora1988 thanks for that info it will help the team diagnose your issue that bit quicker. 

[Nora1988]

I no have telephone.

yes, I tried everything. 
The router has orange colour. 

[Divsec]

Hi @Nora1988 if you have a telephone is it working? 

Have you tried rebooting the router after checking all the connections? 

Your post has been escalated and you should hear soon.