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Broadband help

For queries about your TalkTalk broadband service.

No internet

Littlem
First Timer
Private Message TalkTalk

on ‎25-12-2023 06:47 PM

Message 6 of 6

Had orange flashing light suddenly appear on router and haven’t had internet connection for 24 hours changed cable’s rebooted nothing helps. Anyone else having issues or got any suggestions. Don’t wanna miss the soaps over Christmas 

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5 REPLIES 5

Anonymous
Not applicable
Staff
Private Message
In response to linjohn

on ‎27-12-2023 07:56 AM

Message 1 of 6

Hi linjohn,

 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

 

Thanks

 

Michelle

 

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Anonymous
Not applicable
Staff
Private Message

on ‎27-12-2023 07:56 AM

Message 2 of 6

Hi Littlem,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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linjohn
First Timer
Private Message TalkTalk

on ‎26-12-2023 10:50 PM

Message 3 of 6

I've been  facing same issue several times and it's getting repeated despite their promise 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎25-12-2023 07:09 PM

Message 4 of 6

Phone support won't be open before Wednesday either, @Littlem:

 

20231222_205611.jpg

 

Chat is available every day, but with more limited hours than usual:

 

20231222_210119.jpg

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

fr8ys
Community Star
Private Message TalkTalk

on ‎25-12-2023 06:54 PM

Message 5 of 6

The internet will only affect catch-up apps, not terrestrial TV signals.

 

Staff here are not back until Wednesday so you'd be best phoning during opening hours to report a fault.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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