No internet

[Vikki1995]

Hi,

Over 24hrs ago my Internet lost connection on all devices and still not working and the router is just constantly flashing orange. Rebootinf and things hasnt fixed the issue.

[Debbie-TalkTalk]

Hi Vikki1995

I'm so glad to hear this 🙂

Thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Vikki1995]

Hi, 

Yes the router has been received,  i plugged this in and its working 

[Debbie-TalkTalk]

Hi Vikki1995

Have you received the router?

[Debbie-TalkTalk]

Hi Vikki1995

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Vikki1995]

Yes please

[Debbie-TalkTalk]

Hi Vikki1995

Are you happy for me to send one now for testing?

[Vikki1995]

No i dont have another router to plug in and test

[Debbie-TalkTalk]

Hi Vikki1995

Ok thanks for confirming.

Do you have another router that you can test with? If you don't have one then I can send you a replacement router.

[Vikki1995]

Yes it plugged in, tried factory reset and it continues to flat orange 

[Debbie-TalkTalk]

Hi Vikki1995

Thank you 🙂

I've completed a line test which hasn't detected any faults - Line test is clear.

Is the router at the test socket at the moment? Have you tried factory resetting the router using the pin hole reset for ten seconds?

[Vikki1995]

Hi, 

Did it work? It wouldnt let me press the save button 

[Debbie-TalkTalk]

Hi Vikki1995

If you click on your Community Profile username/avatar then scroll down the page to View / Manage this User's Settings, click on this.

Click on the personal information tab and add your details there, remember to click the save changes button once you've added your details.

[Vikki1995]

Yeah how do i do that 🤔? 

[Debbie-TalkTalk]

Hi Vikki1995

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie