Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

No physical phone

MBatchelor
First Timer
Private Message

on ‎16-02-2022 04:05 PM

Message 8 of 8

Hi, 

 

I have an engineer coming out on 18/2/22 but have just received my parcels with router and TV box but there is no phone. I don't have a physical phone but do have a pre filtered socket, can I still have the broadband set up? 

 

Thanks 

0 Likes
7 REPLIES 7

MBatchelor
First Timer
Private Message

on ‎18-02-2022 12:26 AM

Message 1 of 8

Thanks guys ☺️

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎16-02-2022 05:24 PM

Message 2 of 8

No worries. Hopefully your service will go live without any issues, do keep us posted either way.  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

MBatchelor
First Timer
Private Message

on ‎16-02-2022 04:45 PM

Message 3 of 8

Oh that's great then  I just didn't want an engineer to come out and nit be able to do the installation. 

I didn't know as I've only ever used mobile broadband for Internet. 

ferguson
Community Star
Private Message TalkTalk

on ‎16-02-2022 04:42 PM

Message 4 of 8

Yep, so they will supply you with a router and a TV box, but not a phone handset. No provider does. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

MBatchelor
First Timer
Private Message

on ‎16-02-2022 04:35 PM

Message 5 of 8

I have a BT NTE 5C MK 4 socket and the fibre 65 with TV package. 

0 Likes

ferguson
Community Star
Private Message TalkTalk

‎16-02-2022 04:25 PM - edited ‎16-02-2022 04:30 PM

Message 6 of 8

If you want to use your landline for phone calls you need to get your own handset.

 

EDIT: Oops, I see @Gliwmaeden2 beat me to it! 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-02-2022 04:20 PM

Message 7 of 8

You don't need to actually use the landline for phone calls, @MBatchelor.

 

They wouldn't send a phone handset.

 

Can you check what mastersocket you have and the name of the package you ordered?

 

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

 

Also, for staff support, please complete your community forum profile details by going via your avatar/name; settings; from the drop down menu that starts with "email" choose Personal Information. At the end of that section, in Private Notes,  add the order number / account number. SAVE CHANGES. 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
© TalkTalk 2026