For queries about your TalkTalk broadband service.
on 16-02-2022 04:05 PM
Hi,
I have an engineer coming out on 18/2/22 but have just received my parcels with router and TV box but there is no phone. I don't have a physical phone but do have a pre filtered socket, can I still have the broadband set up?
Thanks
on 18-02-2022 12:26 AM
Thanks guys ☺️
on 16-02-2022 05:24 PM
No worries. Hopefully your service will go live without any issues, do keep us posted either way. 🙂
on 16-02-2022 04:45 PM
Oh that's great then I just didn't want an engineer to come out and nit be able to do the installation.
I didn't know as I've only ever used mobile broadband for Internet.
on 16-02-2022 04:42 PM
Yep, so they will supply you with a router and a TV box, but not a phone handset. No provider does.
on 16-02-2022 04:35 PM
I have a BT NTE 5C MK 4 socket and the fibre 65 with TV package.
16-02-2022 04:25 PM - edited 16-02-2022 04:30 PM
If you want to use your landline for phone calls you need to get your own handset.
EDIT: Oops, I see @Gliwmaeden2 beat me to it!
on 16-02-2022 04:20 PM
You don't need to actually use the landline for phone calls, @MBatchelor.
They wouldn't send a phone handset.
Can you check what mastersocket you have and the name of the package you ordered?
https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
Also, for staff support, please complete your community forum profile details by going via your avatar/name; settings; from the drop down menu that starts with "email" choose Personal Information. At the end of that section, in Private Notes, add the order number / account number. SAVE CHANGES.