No physical phone

[MBatchelor]

Hi, 

I have an engineer coming out on 18/2/22 but have just received my parcels with router and TV box but there is no phone. I don't have a physical phone but do have a pre filtered socket, can I still have the broadband set up? 

Thanks 

[MBatchelor]

Thanks guys ☺️

[ferguson]

No worries. Hopefully your service will go live without any issues, do keep us posted either way.  🙂

[MBatchelor]

Oh that's great then  I just didn't want an engineer to come out and nit be able to do the installation. 

I didn't know as I've only ever used mobile broadband for Internet. 

[ferguson]

Yep, so they will supply you with a router and a TV box, but not a phone handset. No provider does. 

[MBatchelor]

I have a BT NTE 5C MK 4 socket and the fibre 65 with TV package. 

[ferguson]

If you want to use your landline for phone calls you need to get your own handset.

EDIT: Oops, I see @Gliwmaeden2 beat me to it! 

[Gliwmaeden2]

You don't need to actually use the landline for phone calls, @MBatchelor.

They wouldn't send a phone handset.

Can you check what mastersocket you have and the name of the package you ordered?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Also, for staff support, please complete your community forum profile details by going via your avatar/name; settings; from the drop down menu that starts with "email" choose Personal Information. At the end of that section, in Private Notes,  add the order number / account number. SAVE CHANGES.