Nord VPN Stopped working

[hlnalaurent]

hi, 

nord vpn stopped working this week on the talk talk wifi across all my devices.

it works fine on other wifi networks.

I’ve restarted the router, tried only using the band 1 (2.4Ghz) and band 2 (5 GHz) with same results. I got told that my software on my router needed to be updated but I cannot find how to do this. Could someone help with this?

[Debbie-TalkTalk]

Hi hlnalaurent

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[hlnalaurent]

Hi,

I’ve now restarted it and it working.
I’ve tested it on all my devices and can confirm I’m able to connect to NordVpn again.

thank you for the help!

[Debbie-TalkTalk]

Hi hlnalaurent

Ok thank you, please let us know how you get on.

Thanks

Debbie

[hlnalaurent]

Hi @Debbie-TalkTalk 

Thank you for looking at it and making the changes quickly.

Unfortunately I am at work at work at the moment and for the day. But I’ll restart the router as soon as I am home tonight and test it.

thanks

[Debbie-TalkTalk]

Hi hlnalaurent

Apologies for this.

I've made a change to your firmware, please can you retest?

Thanks

Debbie

[hlnalaurent]

Hi @Skynet_TX 

thank your for the quick reply and info. I do have a Sagemcom Wi-Fi Hub, I upgraded to it a while back.

I’ll wait for the support team to pick it up tomorrow and update it.

thanks!

[Skynet_TX]

Hi @hlnalaurent,

Do you have the Sagemcom Wi-Fi Hub ?, if so it is likely a firmware update has caused the problem. You can't update the firmware yourself, but the support team here will be able to update it for you when they return tomorrow.