Not activated on activation day

[stanwixmarra]

Hello,

Today was supposed to be activation Day. It's now nearly 9pm and still not activated.

An engineer was supposed to come this morning to install the broadband (I paid a fee for this) but I received a text message yesterday saying this wasn't necessary.

I have plugged the router in, but nothing. I have had a series of live chats with various agents who all say it will happen but still nothing. I can't contact anyone now either by live chat or phone as it's closed for the evening. Also, no communication by text or email from talk talk at all today.

I am rather disappointed by this and hope someone will sort it out urgently.

[stanwixmarra]

Yes - broadband and landline not working at all. An engineer is supposed to visit on Wednesday. Currently, the call divert to the mobile number doesn't appear to be working at the moment either.

[Debbie-TalkTalk]

Hi Stuart

Just to confirm, is the BB connection and landline not working at all?

[stanwixmarra]

Hi Debbie,

It has been working sporadically. I've tried it several times this morning and ringing the home number isn't diverting to the mobile. Please could you have another look?

Thank you 

[Debbie-TalkTalk]

Hi Stuart

I'm so glad to hear this 🙂

Just to confirm, is the connection/line working ok now?

[stanwixmarra]

Hello Debbie,

It appears to be working again.

Thank you so much for all that you have done - you are a ⭐

[Debbie-TalkTalk]

Hi Stuart

I'm really sorry about this. I think this may be due to the fault location, this is affecting the divert.

It may come back on again.

[stanwixmarra]

Hi Debbie,

Please could you check the call divert. It seems to have stopped working now.

Thank you

Stuart 

[Debbie-TalkTalk]

Hi Stuart

I'm so glad to hear this. We should hopefully have further updates from Openreach on Monday.

I will post back on this thread to keep you updated.

Thanks

Debbie

[stanwixmarra]

Hello Debbie,

Yes - that seems to be working on call divert. Thank you so much for doing that for me.

When the broadband and line becomes active, will talk talk let me know?

Thank you so much for doing the call divert.

Best Wishes

Stuart 

[Debbie-TalkTalk]

Hi Stuart

Please can you try calling your line now to see if the call diverts?

[Debbie-TalkTalk]

Hi Stuart

I'm just looking at this and I will post back shortly.

Thanks

[stanwixmarra]

Hi Debbie,

Has the call divert been done?

Thanks

Stuart 

[stanwixmarra]

Just sent you a message Debbie 

[Debbie-TalkTalk]

Hi stanwixmarra

Of course, please can you send me a Private Message with the number.

Thanks

[stanwixmarra]

Please could I give you another mobile number that my wife uses?

[Debbie-TalkTalk]

Hi stanwixmarra

Thanks for confirming your details.

Would you like me to try and divert calls to the mobile number in your Community Profile?

[stanwixmarra]

Thank you Debbie - I've just responded to that message 

[Debbie-TalkTalk]

HI stanwixmarra

Ok. I will need to confirm some details with you so I can arrange this.

I'm just sending you a Private Message.

[stanwixmarra]

Hello Michelle,

I've just tried it now and it hasn't worked.

Please could you make sure that the calls divert to REMOVED

Thank you 

[Debbie-TalkTalk]

HI  stanwixmarra

It appears there is one set up, have you tried ringing your line to see if the call diverts?