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Broadband help

For queries about your TalkTalk broadband service.

Not getting guaranteed speed

jpagett
First Timer
Private Message

on ‎28-12-2021 02:04 PM

Message 3 of 3

Hi there,

 

I should be getting a minimum of 68mbp and im currently getting 12mbp.

 

Please help

Thanks

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎30-12-2021 10:07 AM

Message 1 of 3

Hi jpagett

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎28-12-2021 04:20 PM

Message 2 of 3

Is this a speed test or the router's downstream line rate? The guaranteed speed refers to the latter.

 

What make/model of router do you have? If it is one of the two WiFi hubs the downstream line rate can be found in the initial dashboard area.

 

If these are speed tests, were they done over wired (Ethernet) or wireless connections? Was there any other activity going over the fibre at this time?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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