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Broadband help

For queries about your TalkTalk broadband service.

POOR WIFI

miterkint
First Timer
Private Message

on ‎28-12-2021 01:40 PM

Message 3 of 3

hi,

 

I feel like my wifi has been pretty poor for a while now. It mainly seems to be the 2.4 ghz channel. If i try to play online with my PS4 its basically unusable, Ive had to resort to using a powerline adapter. The router is ten years old now could it be on the way out? Any suggestions on something I could try to improve things?

 

thanks

10.0.0.0.1 192.168.1.254
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎30-12-2021 10:15 AM

Message 1 of 3

Hi miterkint

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎28-12-2021 03:15 PM

Message 2 of 3

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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