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Broadband help

For queries about your TalkTalk broadband service.

POOR WIFI

miterkint
First Timer
Private Message

on ‎28-12-2021 01:40 PM

Message 3 of 3

hi,

 

I feel like my wifi has been pretty poor for a while now. It mainly seems to be the 2.4 ghz channel. If i try to play online with my PS4 its basically unusable, Ive had to resort to using a powerline adapter. The router is ten years old now could it be on the way out? Any suggestions on something I could try to improve things?

 

thanks

10.0.0.0.1 192.168.1.254
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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎30-12-2021 10:15 AM

Message 1 of 3

Hi miterkint

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎28-12-2021 03:15 PM

Message 2 of 3

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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