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Broadband help

For queries about your TalkTalk broadband service.

Not getting guaranteed speed

jpagett
First Timer
Private Message

on ‎28-12-2021 02:04 PM

Message 3 of 3

Hi there,

 

I should be getting a minimum of 68mbp and im currently getting 12mbp.

 

Please help

Thanks

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎30-12-2021 10:07 AM

Message 1 of 3

Hi jpagett

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎28-12-2021 04:20 PM

Message 2 of 3

Is this a speed test or the router's downstream line rate? The guaranteed speed refers to the latter.

 

What make/model of router do you have? If it is one of the two WiFi hubs the downstream line rate can be found in the initial dashboard area.

 

If these are speed tests, were they done over wired (Ethernet) or wireless connections? Was there any other activity going over the fibre at this time?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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