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Broadband help

For queries about your TalkTalk broadband service.

Ok who dunnit

Divsec
Community Star
Private Message TalkTalk
Message 14 of 14

I've been very lucky recently and my speeds have improved from 18 to 26, brilliant. Today back down to 22. 

Is this DLM being a total pita?

Images to follow.

I don't work here and all my opinions are my own.
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13 REPLIES 13

Message 1 of 14
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Message 2 of 14

If you  could produce a 20% improvement I'd buy you a bucket. Enjoy the weekend all

I don't work here and all my opinions are my own.

Message 3 of 14

WOW I'm keeping this name now (this is how I will tell the team to refer to me from now on)

 

🙂

ferguson
Community Star
Private Message TalkTalk
Message 4 of 14

I don't know whether to cheer, or ask for a bucket!  😂

Message 5 of 14

Not when DLM  stands for Debbie La Magnifique

 

I don't work here and all my opinions are my own.

Message 6 of 14

Hi Divsec

 

That's great news 🙂

 

I can't take any credit for it though, it's DLM 🙂

 

Debbie

Message 7 of 14

Well what do you know, DLM took away and now it has given back! Changed the profile to 9.4 and -2.2. Enjoy the weekend. Thanks for waving your magic wand.

I don't work here and all my opinions are my own.

Message 8 of 14

Hi Divsec

 

No problem 🙂

 

I will post back again on Monday once I've checked the connection stats again.

 

Thanks

 

Debbie

Divsec
Community Star
Private Message TalkTalk
Message 9 of 14

Thanks @Debbie-TalkTalk love / hate DLM 😘 

I don't work here and all my opinions are my own.

Message 10 of 14

Hi Divsec

 

Apologies, we can't make any changes to the line profile.

 

Please can you leave the router switched on without rebooting and we can check the connection stats again on Monday to see if DLM makes any changes to the line profile/speed.

 

Thanks

 

Debbie

Divsec
Community Star
Private Message TalkTalk
Message 11 of 14

Hi @Debbie-TalkTalk thanks for picking this up. I have the sam knows white box, a powerline sender, and the mesh root within 1m but they need to be to function. 

The power dB both changed downstream 9.4 to 8.4 an upstream ‐2.2 to -2.4 at the same time as the disconnect yesterday, can you tweak them back?

I don't work here and all my opinions are my own.

Message 12 of 14

Hi Divsec

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and the line is in sync at 21.5mb.

 

This is showing on the line test - Regular Interference Observed Daily.

 

Is your router located near to any devices that could cause any interference?

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk
Message 13 of 14

Images, hopefully

I don't work here and all my opinions are my own.
0 Likes