For queries about your TalkTalk broadband service.
on 20-09-2024 03:53 PM
Trying to find out why I have to restart my router to get a better speed. Test came back something wrong but no update since 1300hrs . Tells me to check back in 5 mins. Nothing happening?
can anyone help please.
on 23-09-2024 10:53 AM
Hi @KevS1
No problem 🙂
Debbie
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on 23-09-2024 09:34 AM
Thanks Debbie.
on 23-09-2024 09:19 AM
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks again.
on 23-09-2024 09:12 AM
Happy to try. Thank you
on 23-09-2024 08:27 AM
Thanks for your reply 🙂
I think we should send a replacement router for testing, are you happy for me to arrange this?
on 23-09-2024 08:25 AM
Hi Debbie
yes the speed does improve after rebooting and no I have not received a router for testing. Thanks for your reply
kevin
on 23-09-2024 06:44 AM
I'm sorry to hear this.
Does the speed increase as soon as the router has been rebooted?
Have we recently sent you a new router for testing?
