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For queries about your TalkTalk broadband service.

Openreach Has Not turned up to fit Full Fibre

Calluhan
First Timer
Private Message TalkTalk

on ‎13-03-2025 05:21 PM

Message 4 of 4

I've had an Openreach appointment in place for the past 2 weeks for a full fibre install today (Thursday March 13 2025)

 

Despite multiple text messages confirming the appointment over the last few days, no-one has shown up to fit the full-fibre today.

 

A long call to customer services left me none the wiser - they have no idea why no-one showed up either.

 

Concerningly, my existing landline broadband service with Talk Talk will be shut off today I have been told - then got cut off from customer services.....

 

Anyone else's experiences similar? I cannot afford to be without broadband as the whole house runs on it (tv etc) so pretty unhappy that I chose the full fibre install at this point. 

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Calluhan

on ‎14-03-2025 09:35 AM

Message 1 of 4

Hi Calluhan,

 

I'm sorry about this. Have you heard anything today?

Chris

Chris, Community Team 

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Calluhan
First Timer
Private Message TalkTalk

on ‎13-03-2025 06:48 PM

Message 2 of 4

Yeah - fully aware on OFCOM's mandatory compensation - would rather just have the work done and move on with my life.

 

It seems Openreach are notorious for this - I may just cancel and keep my landline broadband - can't be bothered with the hassle and wasted time, time off work etc.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎13-03-2025 05:49 PM

Message 3 of 4

Keep a diary of the mishaps, @Calluhan so that you can keep track as compensation will probably be due for the no show engineer etc.

 

See full details here:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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