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Broadband help

For queries about your TalkTalk broadband service.

Openreach future fibre boradband upgrade

Saif Ali
First Timer
Private Message

on ‎03-03-2022 01:27 PM

Message 4 of 4

Hello

i have received an email on 24/02/22 from 'info@openreach.talktalk.co.uk' saying that future fibre broadband is being rolled out and "we've arranged for an engineer from out partners Openreach to install in in your home".

I have also received multiple text messages from '07786 202608' saying that it's Openreach on behalf of TalkTalk and that they will be coming to upgrade my service.

They said that my upgrade will be free of charge and that my contract and extra servcies won't change.

 

1) Can someone from the TalkTalk team please tell me if this is legitimate or if it is a scam?

2) If it isn't a scam, will i still be able to use my landline when the new full fibre Broadband is installed?

3) Is there also anything else i need to about the full fibre broadband for my household?

4) Will there actually be no changes to my contract?

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎08-03-2022 11:57 AM

Message 1 of 4

Hi Saif Ali, yes the messages are genuine. If you reply to the sms you'll be booking the engineer to do the installation. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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chasg2013
Popular Poster
Private Message

on ‎03-03-2022 06:25 PM

Message 2 of 4

I got a similar email, and contacted TT, it's free but it's a new 18 month contract apparently. I've asked to speak to an engineer regarding how my home would be accessed and am waiting on a reply. Hope this helps

C gates
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I8this
Philosopher
Private Message

on ‎03-03-2022 02:12 PM

Message 3 of 4

@Saif Ali    Have a read through the numerous threads in the forum  Future Fibre section on this very subject

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile. The Forum Guidelines apply to ALL members there are/should be, NO exceptions. If you have nothing nice to say, then say nothing at all. Now a wizard.
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