For queries about your TalkTalk broadband service.
on 04-04-2023 08:56 AM
Hi,
I'm trying to connect to my work PPTP VPN but it is being blocked as referred to in the similar post below.
https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-blocked/td-p/2909360
The resolution appears to be updating my routers firmware.
I did log a support ticket but this was never implemented hence me posting here.
Please could this be arranged as soon as possible as it is affecting me working from home and is now becoming an urgent issue.
Thanks for your assistance,
Steve
on 04-04-2023 01:48 PM
Hi Steve
Is your VPN connection working ok now?
on 04-04-2023 09:53 AM
Hi Steve
The firmware has updated, please can you retest?
on 04-04-2023 09:10 AM
Hi Steve
No problem, I will post back shortly 🙂
Debbie
on 04-04-2023 09:06 AM
Thanks Debbie, that's much appreciated.
on 04-04-2023 09:00 AM
Hi Steve
Thanks for creating a new topic.
I have asked our Devices Team to make a change to your router firmware.
Please can you leave the router switched on and I will post back to confirm once the firmware has been updated.
Thanks again.
Debbie