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Broadband help

For queries about your TalkTalk broadband service.

Password problems

Jangibson100
Chatterbox
Private Message TalkTalk
Message 4 of 4

Got a new router today , won't accept password, live chat said to access router settings but again won't accept WiFi password 

J Gibson
0 Likes
3 REPLIES 3

Message 1 of 4

Which router do you have,?

 

Which broadband package are you on?

 

This will help direct you you for the correct help.

 

Thank you 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

Jangibson100
Chatterbox
Private Message TalkTalk
Message 2 of 4

Yes I have done all of the above, even tried to change password via router login 192.168.1.1..but neither mine nor hubby's phone will connect to router dashboard 

J Gibson

fr8ys
Community Star
Private Message TalkTalk
Message 3 of 4

There are 2 passwords on the back of the router, one for router settings Admin, and one for WiFi.

 

Have you selected the correct one as you mention settings and won't accept WiFi password?

 

If you are certain you are trying the correct password for the tight application, then try a pinhole reset of the router. The pinhole can be found on the back of the router and it will restart after a few seconds and put ever6back to it's factory values including passwords.

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).