Please don't change WiFi Channel

[RichardDL]

My router keeps changing the WiFi channel to one occupied by a neighbour with a strong signal.   I think this is called 'WiFi optimisation' and I'd like it switched off.  I can see empty channels and I'd like to set it to one of those.

Thanks.

[Debbie-TalkTalk]

Hi Richard

That's great 🙂

Please let us know if you do experience any further issues.

Debbie

[RichardDL]

Debbie,

Thank you.  The channel has stayed where I put it.  Things are working better.  (The strong neighbour signal has also moved, but not on to mine (yet)).

Richard.

[Debbie-TalkTalk]

Hi Richard

How's the connection been since the WIFI optimisation was switched off?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Richard

I have switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

[Skynet_TX]

Hi @RichardDL,

Assuming you have the Sagemcom Wi-Fi Hub then the support team here will be able to switch off Wi-Fi Optimisation for you. They will hopefully be able to pick this up when they return on Monday.

Note that if you ever do a factory reset of the router, or if the router takes a firmware update, this setting will get switched back on, so you would need to ask the team here to switch it off for you again.