cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Poor connectivity in part of my home

CMJTW
Conversation Starter
Private Message TalkTalk
Message 4 of 4

One room in my house suffers from poor connectivity, what can I do to improve it?

0 Likes
3 REPLIES 3

CMJTW
Conversation Starter
Private Message TalkTalk
Message 1 of 4

My router is a Sagemcom FAST 5464-2

0 Likes

CMJTW
Conversation Starter
Private Message TalkTalk
Message 2 of 4

I have replied to you on a similar topic and have asked for a copy of your guide. I am surrounded by  up to ten wifi networks and one neighbour has an external cable from what I believe is his fibre connection up to an office. I imagine that this is probably acting as a radio transmitter 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

I assume that you are talking about WiFi connections?

 

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes