Poor internet and TV

[Windturbine]

I have poor internet performance, this often gives me problems in work zoom calls but at other times as well, frequently it drops out entirely and i have to use a hotspot on my mobile

I've just tested it and i apparently have 15mbps download but only 0.8mbps upload which appears way below the recommendation.

I also have TV problems, frequently it just gives out and is unusable and often the i player fast forward and rewind functions are worthless, it just jumps half an hour in a programme, i presume these issues could be related, look forward to someone getting in touch, ive had these issues for a while, not a temporary thing. thanks

[ferguson]

I take it you are on an old ADSL broadband service, that will find it hard to cope with more modern demands like streaming and zoom calls. Is there not a Fibre upgrade option available in your area?

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