Cant connect

[Barbara63]

My router is flashing orange and I can't connect to network or Internet. I've followed all the troubleshoot advice, including connection test all showing OK. Spoke to tech support who said must be router, have had a replacement and still having same issue. Anyone had any similar experience, any remedies or solutions you were provided with?

Thanks

[Anonymous]

Hi Barbara,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Staff will respond after the weekend, @Barbara63.

Ensure that your profile information is complete for staff to identify your account.

Go via your avatar; settings. Personal Information.  SAVE CHANGES.