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For queries about your TalkTalk broadband service.

Private VPN keeps disconnecting

Frankb
Team Player
Private Message TalkTalk

on ‎03-11-2025 04:57 PM

Message 12 of 12

My vpn keeps disconnecting. Have exhausted all possible solutions with vpn company. Could there be a conflict between vpn software and Talktalk software such as the eero threat protection 

Frankb
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11 REPLIES 11

KeithFrench
Community Star
Private Message TalkTalk

on ‎04-11-2025 01:38 PM

Message 1 of 12

Thanks for the info @Frankb, there should then be nothing to cause the VPN client to drop out. If there was something like Advanced Security being enabled, I would have thought that might prevent the VPN connection from establishing in the first place.  However, they shouldn't cause it to be intermittent. Proton do a good free VPN, but I have no idea if you can install it on your phone's OS.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Frankb
Team Player
Private Message TalkTalk

on ‎04-11-2025 09:54 AM

Message 2 of 12

Hi Keith 

Without vpn my broadband and WiFi are fine thankfully. The vpn works fine on firestick. Had been working OK on my Huawei 2019 mobile up until last few months. I have disabled block ads and malware threats in eero as I thought it was conflicting with vpn security but made no difference. I may sign up with another vpn for a month to see if any difference . Thanks for all comments. 

Frankb
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KeithFrench
Community Star
Private Message TalkTalk

on ‎04-11-2025 08:27 AM

Message 3 of 12

Hi @Frankb 

 

How does the device that is using the VPN connect to the router, via wireless or Ethernet. With the VPN disconnected does the device drop out or is internet access OK?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Mandisa-TT
Support Team
Staff
Private Message
In response to Frankb

on ‎04-11-2025 07:08 AM

Message 4 of 12

Thank you for all your help @fr8ys @ferguson .

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ferguson
Community Star
Private Message TalkTalk
In response to ferguson

on ‎03-11-2025 06:53 PM

Message 5 of 12

One more thought: have you tried using third-party DNS servers?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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ferguson
Community Star
Private Message TalkTalk
In response to Frankb

on ‎03-11-2025 06:51 PM

Message 6 of 12

Hmm, well NordVPN are hardly an obscure provider. 

 

Are there any other settings on your eero which you have changed? Do you have any other security measures on your computer which could be the culprit?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk
In response to Frankb

on ‎03-11-2025 06:49 PM

Message 7 of 12

Thanks for confirming.

 

I'll leave this now for support staff or @KeithFrench to consider further.

 

If you do try a different VPN, please let us know the outcome.

 

Thank you.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Frankb
Team Player
Private Message TalkTalk

on ‎03-11-2025 06:46 PM

Message 8 of 12

It's Nordvpn. Have already tried a long list of their suggestions. May try another vpn to see if it makes any difference. 

Frankb
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fr8ys
Community Star
Private Message TalkTalk
In response to Frankb

on ‎03-11-2025 06:14 PM

Message 9 of 12

Might be worth contacting your VPN operator or a forum for them.

 

What VPN are you using?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Frankb
Team Player
Private Message TalkTalk

on ‎03-11-2025 05:57 PM

Message 10 of 12

I turned off block ads and threats protection in eero app but still get disconnections when using vpn.

Frankb
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fr8ys
Community Star
Private Message TalkTalk

on ‎03-11-2025 05:01 PM

Message 11 of 12

Maybe, but the only way to check is to turn off the advanced security and then test.

 

Let us know if it makes any difference or not.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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