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Broadband help

For queries about your TalkTalk broadband service.

Problem with telephone cable connection

Sanjan1
First Timer
Private Message TalkTalk

on ‎09-09-2025 02:29 PM

Message 3 of 3

The cable between my house and the telegraph pole has become loose and the cable is now hanging loosely over the road.   How do I get someone to come out and ensure it is made safe please

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2 REPLIES 2

sabelo-TT
Support Team
Staff
Private Message
In response to ferguson

on ‎09-09-2025 03:09 PM

Message 1 of 3

@Sanjan1, furthermore, if I may kindly ask, does the loose cable affects your broadband connection in any way?

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ferguson
Community Star
Private Message TalkTalk

on ‎09-09-2025 02:32 PM

Message 2 of 3

If the issue extends beyond the boundary of your property then you can contact Openreach about it directly:

https://www.openreach.com/help-and-support/damage-health-and-safety

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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