RADIUS Authentication Problem

[JThornton]

Hello

I have had no connection since the early hours of Tuesday 21st March.  I have inspected my router logs and  there is a RADIUS authentication problem.  Attached is the relevant part of the log showing a connection attempt (I have redacted my telephone number from the log).

Thanks,

John

[Debbie-TalkTalk]

Hi John

Thanks for your reply.

I've tried a few different things but the line is not authenticating. 

I think we should send a replacement router just for testing, would it be ok for me to arrange this?

The TalkTalk router can just be connected without entering any settings (not like a non TT router)

[JThornton]

Hello

FYI I don't have a TalkTalk router since my account is quite old.  I have tried resetting my router and ensuring the authentication settings are correct.  I have also tried a spare router with the same settings.  Both these routers were previously working correctly.

Thanks,

John

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, have you tried factory resetting the router and then resetting this back up again?

Thanks