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Broadband help

For queries about your TalkTalk broadband service.

Relocating master Phone Socket

Scotia55
Whizz Kid
Private Message TalkTalk
Message 42 of 42

My BT master phone socket is located in the kitchen and there is a room(2 walls) separating it from the lounge. My devices, mobile and TV, sometimes struggle to connect and as a result internet goes down quite frequently.  I do have adapters but I was wondering if it was worth the expense of having the phone socket moved to the lounge which would obviously bring the router into the same room as the tv?  If that is a feasible thing to do, does TalkTalk do this or do i have to contact BT?

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41 REPLIES 41

KeithFrench
Community Star
Private Message TalkTalk
Message 41 of 42

You have to arrange this via TalkTalk and it is most definitely chargable. However, if it is a wireless reception issue, then I might be able to help at no cost. Please can you tell me the make/model of TalkTalk router that you have and the make/model of these "adapters" that you mentioned?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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