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Broadband help

For queries about your TalkTalk broadband service.

Renewing Broadband Contract. Unwanted TV charge.

mike14cg
Popular Poster
Private Message

on ‎06-03-2022 01:40 PM

Message 2 of 2

Hi,

With apologies if posting this in the wrong place.

I am attempting to renew my broadband only contract. TV not currently included as I don't need or want. However, the renewal offer includes TV at an additional £2 a month (discounted from £4) with no option to remove. Does anyone know how Ican get this removed before recontracting? Thanks in advance for any help on this.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-03-2022 03:00 PM

Message 1 of 2

Do the whole thing via Chat or by phoning 03451 720088, @mike14cg.

 

There's no way to remove the automatic TV charge for yourself in My Account, and they keep harnessing the TV charge to the online renewals.

 

This despite feedback...!

 

Full details of opening hours are on this page, along with the link to Chat. 

 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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