Replacement router

[Babblehummer]

How do you get a replacement router I have had mine for quite a few years and after moving house it’s distance quality has fallen, I can only see how to buy new ones, surely talk talk should replace for long serving customers?

[Debbie-TalkTalk]

Hi Babblehummer

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Babblehummer]

thanks for the speedy reply 

[Debbie-TalkTalk]

Hi Babblehummer

Please can you add your name and TalkTalk landline number to your Community Profile. I can then send you a replacement router.

Thanks

Debbie

[Skynet_TX]

Hi @Babblehummer,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.