For queries about your TalkTalk broadband service.
on 29-11-2021 03:43 PM
My router has broke. My dog knocked it over, can I and how do i request a replacement??
on 30-11-2021 02:18 PM
Hi daaanprice69
No problem 🙂
Thanks
Debbie
on 30-11-2021 02:15 PM
Fantastic thank you very much
on 30-11-2021 07:53 AM
Hi daaanprice69
The router is on its way and a returns bag for your current router.
Please allow 24-48hrs for this to arrive. Let us know how you get on.
Thanks
Debbie
on 29-11-2021 11:44 PM
Fantastic, I've added those details to my profile. I look forward to their response
on 29-11-2021 06:43 PM
Hi @daaanprice69,
Not sure if you will get a free replacement if it has been damaged in this way, but the staff here on the community will be able to confirm.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.