Request a new router

[daaanprice69]

My router has broke. My dog knocked it over, can I and how do i request a replacement??

[Gliwmaeden2]

See above re starting your own topic, @heidibeadle100, and completing your community profile. 

[heidibeadle100]

How do I get broadband router?

[Gliwmaeden2]

As above, @RayBez58, please start your own thread. You need to return to the message board and click start a topic. 

Also complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings; drop down menu...Personal Information. SAVE CHANGES. 

Staff will respond to your new topic after the weekend. You may get help sooner via phone or Chat:

03451 720088 till 6pm today. 

There is a team dedicated to support for the Shell migration issues.

[RayBez58]

Can I have a new router because the one have have will not let me log in to your service I have a old router from my old broadband provider The postoffice and also used it for Shell Energy broadband so need anew one from you 

[Michelle-TalkTalk]

Hi Jordan,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[AllyM]

@Jordan29 ,

Is there anything actually wrong with your router?

If you start your own topic, I'm sure they'll send you a new one anyway.

[Jordan29]

I was looking to get a new wifi router had the one I have now for like 6 years now so would like a new one 

[Debbie-TalkTalk]

Hi daaanprice69

No problem 🙂

Thanks

Debbie

[daaanprice69]

Fantastic thank you very much

[Debbie-TalkTalk]

Hi daaanprice69

The router is on its way and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

[daaanprice69]

Fantastic, I've added those details to my profile. I look forward to their response

[Skynet_TX]

Hi @daaanprice69,

Not sure if you will get a free replacement if it has been damaged in this way, but the staff here on the community will be able to confirm.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.