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Broadband help

For queries about your TalkTalk broadband service.

Request to turn off wifi optimization.

Trollkisser
First Timer
Private Message

on ‎04-08-2022 06:33 PM

Message 3 of 3

I'd like to request to turn wifi optimization off on my line. I've be noticing 3 second drops on my internet which might not seem like alot but its enough to interrupt my gaming. i would like to be able to just pick my own wifi channel and not have it keep trying to switch.

J Scales
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎08-08-2022 07:10 AM

Message 1 of 3

Hi Trollkisser

 

The WIFI optimisation has been switched off, please let us know how the connection compares.

 

Thanks

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Skynet_TX
Community Star
Private Message

on ‎05-08-2022 07:42 PM

Message 2 of 3

Hi @Trollkisser,

 

Assuming you have the Sagemcom Wi-Fi Hub the support team should be able to do this for you when they return on Monday.

 

FYI, it is not switched off for your line or your account, it is a setting in the router itself, but you can't change it yourself, it can only be switched off remotely by TalkTalk.

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