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UNABLE TO CONNECT TO PLEX SAGEMCOM 5364

kasakopei
First Timer
Private Message

on ‎05-08-2022 01:21 PM

Message 3 of 3

Recently I have been unable to directly access plex remotely to allow streaming. Nothing has changed in the setup which previously worked perfectly, the relevant ports are forwarded but still I cannot directly connect to the plex server from outside the network.

 

I think this is a router firmware issue, the router is a Sagemcom fast 5364 firmware

SG4K100136

 

I can see others have had similar problems but I cannot see a solution being posted. Is there one?

 

Thanks

https://nox.tips/ https://xender.vip/
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎08-08-2022 07:07 AM

Message 1 of 3

Hi kasakopei

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

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KeithFrench
Community Star
Private Message TalkTalk

on ‎05-08-2022 04:12 PM

Message 2 of 3

If it worked before, has your WAN IP address on the router changed? You should really use a compatible DDNS service to prevent this.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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