UNABLE TO CONNECT TO PLEX SAGEMCOM 5364

[kasakopei]

Recently I have been unable to directly access plex remotely to allow streaming. Nothing has changed in the setup which previously worked perfectly, the relevant ports are forwarded but still I cannot directly connect to the plex server from outside the network.

I think this is a router firmware issue, the router is a Sagemcom fast 5364 firmware

SG4K100136

I can see others have had similar problems but I cannot see a solution being posted. Is there one?

Thanks

[Debbie-TalkTalk]

Hi kasakopei

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

[KeithFrench]

If it worked before, has your WAN IP address on the router changed? You should really use a compatible DDNS service to prevent this.