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Broadband help

For queries about your TalkTalk broadband service.

*Resolved*

bernardrholtltd
First Timer
Private Message TalkTalk

‎10-01-2025 03:45 PM - edited ‎13-01-2025 01:58 PM

Message 4 of 4

 

*This has been resolved now*

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to bernardrholtltd

on ‎13-01-2025 04:34 PM

Message 1 of 4

Yes, the phone number is included in that contact information. 

 

Closing this thread new posts. Thanks for marking it resolved.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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bernardrholtltd
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

‎13-01-2025 10:58 AM - edited ‎13-01-2025 11:09 AM

Message 2 of 4

Thank you. I have updated my personal information. I have already logged this issue with them on New Years Day and have been talking to them most days since with no solution. I just want to talk to a human on the phone and not be directed to chats where I get the same replies from everyone. No one seems to know what they're doing and it's extremely frustrating. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎10-01-2025 04:05 PM - edited ‎10-01-2025 04:05 PM

Message 3 of 4

@bernardrholtltd, report this immediately to Talktalk directly:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Forum staff are unlikely to pick this up before Monday now, but if you complete your community forum profile details they will be able to find your account and offer further support after the weekend. You need to go via your avatar, settings....complete Personal Information. SAVE CHANGES. 

 

It's important that this is officially logged now.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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