Upgrade of Router Huawei-HG633

[gerjone58]

Dear Sir/Madams

I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are unable to connect their devices when only 1 or 2 other devices are connected. I think I've had this router from possibly 2017 so its must be out of date. As a long standing customer  would it be possible to receive a new router as a replacement?

Many Thanks

G REMOVED

[Michelle-TalkTalk]

Good morning,

I've edited your post. Please do not post any personal information on the Community. Would you like us to send a replacement router? This would be a Wifi Hub.

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle