Thank you. I have updated my personal information. I have already logged this issue with them on New Years Day and have been talking to them most days since with no solution. I just want to talk to a human on the phone and not be directed to chats where I get the same replies from everyone. No one seems to know what they're doing and it's extremely frustrating.
Forum staff are unlikely to pick this up before Monday now, but if you complete your community forum profile details they will be able to find your account and offer further support after the weekend. You need to go via your avatar, settings....complete Personal Information. SAVE CHANGES.
It's important that this is officially logged now.
