Returning talk talk equipment, how do i get a pre paid returns bag?

[Marie36]

Hi, please could I have a pre-paid returns bag for my router and talk talk tv box?

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Has this arrived since your last post?

Thanks

[Gliwmaeden2]

It may yet come today, @Marie36  - they sometimes take quite a bit longer, and the Chat / phone agents would say allow more days (3 - 5) than the support team here does.

Staff on here won't be back before Monday to follow up. 

[Marie36]

Hi, It's been 4 days and I still haven't received it, Talk Talk are making it awkward for me to return their old equipment! Can't think why I changed Internet provider !  

[Debbie-TalkTalk]

Hi Marie36

I've requested that a returns bag is sent, please allow 48 - 72hrs for this to arrive.

Thanks

Debbie

[Marie36]

Thank you

[Divsec]

Hi @Marie36 your post has been escalated and you should hear tomorrow.