Returns bag please

[Gliwmaeden2]

Could staff possibly send me a prepaid returns bag?

All details that you need are in my profile. 

Thanks!

[Gliwmaeden2]

Just to let you know that the returns bag reached me this morning, so a full week since I first posted.

[sabelo-TT]

Correct @Gliwmaeden2. Basically, the delivery timescale is within 2-3working days but should there be any delays, the delivery will take within 3-5working days. 

[Gliwmaeden2]

Thanks for checking that for me, @amahle-TT.

It's odd that there was such a time lag between ordering and dispatching as, effectively, it means that customers need to be told it will be "up to a week" for delivery, to help manage expectations!

Not "2 to 3 working days".

Thanks again. 

[amahle-TT]

Thank you for your time and patience, I have checked o n my end and the returns bag was ordered on the 7th and it was dispatched today. So it should be delivered tomorrow. 

[amahle-TT]

Hi there @Gliwmaeden2 , please bear with me as I check on your account, thanks.

[fr8ys]

Consider it done.

I was surprised there was no follow up so it looked like it was overlooked.

[Gliwmaeden2]

Thank you @fr8ys, no it's not arrived. 

It was supposed to be 2 - 3 working days since Thursday, so hasn't made it within the time frame. 

An escalation would be appreciated!

[fr8ys]

@Gliwmaeden2 did you get your bag, or would you like me to escalate this for you?

Hope it's not been overlooked.