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Broadband help

For queries about your TalkTalk broadband service.

Router HG635

Ronald9
First Timer
Private Message

on ‎26-02-2022 02:32 PM

Message 3 of 3

Hi, Services say I require a HG635 router firmware upgrade from current version V1.13t.

How do I go about this, I can find no helpful information.

 

Many thanks in advance,

 

Ron Cook

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-02-2022 07:00 AM

Message 1 of 3

Hi Ron

 

I'm unable to connect to your router, is the router currently switched off?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎26-02-2022 03:00 PM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and they will upgrade it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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