For queries about your TalkTalk broadband service.
5 hours ago
Hi, I believe I’ve got an issue with my router - DG8041W-2.T5
The router loses connection, flashes white/orange for a minute, then reconnects.
This happens multiple times per day, and has got more frequent over the last few weeks.
I’ve already tried a factory reset, no change. Have run line tests etc with no issue. The router always reconnects successfully.
I suspect the router is faulty. Is it possible to get a replacement sent out?
Thanks,
Andrew
3 hours ago
Thanks for your help Keith, glad to have my suspicions on the router being faulty confirmed.
4 hours ago
This is due to a bug in firmware V1.05. This router is now discontinued & I have asked one of TalkTalk's support to pick your thread up and replace it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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