Router constantly disconnecting

[AndrewNichols]

Hi, I believe I’ve got an issue with my router - DG8041W-2.T5

The router loses connection, flashes white/orange for a minute, then reconnects.

This happens multiple times per day, and has got more frequent over the last few weeks.

I’ve already tried a factory reset, no change. Have run line tests etc with no issue. The router always reconnects successfully.

I suspect the router is faulty. Is it possible to get a replacement sent out?

Thanks,

Andrew

[AndrewNichols]

Thanks for your help Keith, glad to have my suspicions on the router being faulty confirmed. 

[KeithFrench]

This is due to a bug in firmware V1.05. This router is now discontinued & I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.