Router keeps disconnecting and connecting again.

[Veiled]

Hi all,

I am having some issues with my router as it keeps disconnecting ( Beeping orange, orange white and white again intermittently.)

I have moved houses and my connection got live at 25th, first few days I had no issues at all but past few days have been frustrating as I cannot do my work at all. The router was replaced few months ago and had no issues until now. My connection speeds are fine when it is working but with these constant drops I cannot do much. I have raised a fault but this is still in progress I need some help getting this fixed as soon as possible. I was told this could be cause of optimisation but it should not disconnect me.

Using Black wifi hub and on 65 Fibre. I have tried resetting the router by pressing 20 seconds with a pin on the back of the router.

Fault Number: REP-13210018

Hope to hear from you.

Many thanks,

Veiled

[Divsec]

Hi @Veiled your post has been escalated and you should hear soon, have you tried switching your router  off and on, once? Also connecting it to the master socket? Is your landline phone OK?