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For queries about your TalkTalk broadband service.

Router keeps moving to a busy channel, even though I manually change it to a less busy channel

MimoG
First Timer
Private Message TalkTalk
Message 7 of 7

Router keeps moving on to a busy channel, even after I manually change to a less busy channel 

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6 REPLIES 6

Message 2 of 7

Hi MimoG

 

How's the connection been? Do you still need help with this?

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Message 3 of 7

Hi MimoG

 

Our Devices Team have asked if you can reboot the router and retest to see if you are still having issues with the wireless channels?

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 7

Hi MimoG

 

Apologies for this.

 

I will ask our Devices Team to take a look at this for you and I will post back on this thread as soon as I have further information.

 

Thanks

 

Debbie

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Message 5 of 7

Yes, and it also reactivates if the router is factory reset. 

 

So it's something that will keep requiring a switch off from forum staff support as and when, @MimoG.

Gliwmaeden2, a fellow customer.
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Divsec
Community Star
Private Message TalkTalk
Message 6 of 7

Hi @MimoG yes it's surprisingly called optimisation. It can be disabled by the team here but last I knew it reactivates every time the firmware is updated. 

I don't work here and all my opinions are my own.
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