Router keeps moving to a busy channel, even though I manually change it to a less busy channel

[MimoG]

Router keeps moving on to a busy channel, even after I manually change to a less busy channel 

[Debbie-TalkTalk]

Hi @MimoG 

I've just checked your wireless stats. Have you connected all your devices on 2.4ghz?

[MimoG]

There has been no change. It STILL keeps changing to a congested channel, even after I have manually changed it to a less busy channel. Giving me connectivity issues.

[Debbie-TalkTalk]

Hi @MimoG 

 If you do experience any further issues then please post back on this thread and let us know.

Thanks

[Michelle-TalkTalk]

Morning,

@MimoG  Just checking back in to see how you're getting on?

Thanks

Michelle

[Debbie-TalkTalk]

@MimoG 

Do you still need help with this?

[Debbie-TalkTalk]

Hi MimoG

How's the connection been? Do you still need help with this?

[Debbie-TalkTalk]

Hi MimoG

Our Devices Team have asked if you can reboot the router and retest to see if you are still having issues with the wireless channels?

Thanks

[Debbie-TalkTalk]

Hi MimoG

Apologies for this.

I will ask our Devices Team to take a look at this for you and I will post back on this thread as soon as I have further information.

Thanks

Debbie

[Gliwmaeden2]

Yes, and it also reactivates if the router is factory reset. 

So it's something that will keep requiring a switch off from forum staff support as and when, @MimoG.

[Divsec]

Hi @MimoG yes it's surprisingly called optimisation. It can be disabled by the team here but last I knew it reactivates every time the firmware is updated.