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For queries about your TalkTalk broadband service.

Router keeps restarting

gathomas
First Timer
Private Message TalkTalk
Message 7 of 7

I'm a long term customer with a router that must be 6+ years old now. It has started resetting itself every few minutes (light alternately flashes orange then white then stays white once reset). The line has tested okay and I still get good WiFi speed when connected. I can't make Tech support understand this who seem to insist that it is a WiFi issue so give me advice on router placement. But obviously the WiFi will drop when the router is in the process of resetting. How can I get a new  router or at least get the router investigated.

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6 REPLIES 6

Message 1 of 7

Hi @gathomas 

 

That's great 🙂

 

If you do experience any further issues then please let us know.

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Message 2 of 7

Yes thank you, received yesterday afternoon. Have installed and all okay for last 12 hours

Message 3 of 7
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Message 4 of 7

Hi @gathomas 

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks again.

 

Debbie

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gathomas
First Timer
Private Message TalkTalk
Message 5 of 7

Thanks Debbie, have added details as requested.

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi @gathomas 

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router for testing.

 

Thanks

 

Debbie

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