Replacement Router

[Tommy_Tomatoes]

Hello,

I recently bought a new laptop and every time I connect to the wifi the router (DSL-3782) immediately loses connection and stops working. i have updated all the wifi drivers on my laptop but the issue persists.

The router also will randomly drop connection once or twice a day so please could I request a replacement router as I am not confident in updating the firmware on the router itself.

Thanks.

[Debbie-TalkTalk]

Hi @Tommy_Tomatoes 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @Tommy_Tomatoes 

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[Tommy_Tomatoes]

Thanks very much, hopefully this fixes the issues.

[Debbie-TalkTalk]

HI @Tommy_Tomatoes 

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[KeithFrench]

That router has been discontinued, I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.